It's time to Renovate Your Processes

Organisations today have invested large amounts on the latest, cutting edge solutions, optimised processes, getting 360° view of their customers yet the right results still elude them. Renovating your processes is about reconfiguring and robotising your existing processes to deliver greater business impact.

With Grid Infocom’s Robotic solutions you can instantly improve CSAT, CES, NPS and costs in contact centres, speed up on-boarding of new customers, cut down on constant training/retraining costs and reduce back office transaction cost.

Advantages

Short implementation times: Usually 12-15 weeks with no disruption on operations
No impact on core business application
Faster ROI: See business impact almost immediately after implementation

Renovate Your Processes

Know how organisations are deploying Grid Infocom's robotics solutions to generate greater impact

Case Studies

How a leading South East Asian telecom company increased Customer & Employee Satisfaction by reducing AHT by 25%
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Whitepapers

How a leading South East Asian telecom company increased Customer & Employee Satisfaction by reducing AHT by 25%
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About Us

Established in 2009, with corporate office in Gurgaon, the National Capital Region of India and international offices in Singapore & USA, we are team of CIOs, Business & Technology Consultants, Business Managers and Systems Integrators, A judicious mix of thinkers and doers. An organization to solve your business challenges through compatible innovative solutions & services, using technology & competency.

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Our Alliances

OpenSpan Robotic Automation, Desktop Automation and Workforce Intelligence software drives operational and financial enterprise performance

CA Technologies offers IT management software and solutions for all of your business needs

Protect your business with information-security and governance, risk, and compliance products and solutions from RSA, The Security Division of EMC

Robotic Process Automation software that powers the intelligent process automation solutions offered by the most technology savvy BPO providers and Shared Service Organizations.

Perfect the end user experience with application performance management and diagnostics from SAP

Media

Oct 27, 2016
Robotic process automation beneficial – only if done right

Robotic automation is certainly not artificial intelligence nor is it script-nor macro-based automation. It is strictly any process that is predictable and rule-based.

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Sept 08, 2016
ICICI Bank deploys software robotics to automate business processes

The software robots processing over 10 lakh transactions daily have reduced the response time to customers by up to 60 % and increased accuracy to 100 % , thereby improving the by the bank’s productivity and efficiency.

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Sept 30, 2013
Grid Infocom Uses Outcome-Based Pricing to Build Trust with TP-DDL

When Grid Infocom was on the verge of losing a deal for want of a client showcase, it dug deep and leveraged its outcome-based model to reverse its fortunes.

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Our Clients