Experts are certain that the new wave of digital transformation will adopt IA and reap maximum benefits of this modern technology. If the basics are in place, intelligent automation will become the new backbone of your enterprise.

Implementing RPA is increasingly becoming an essential utility for various enterprises to stay ahead of competition and meet customer expectations but human challenges remain.

Robotic Process Automation (RPA) is a potential differentiator. It can make institutions and their services stand out on various aspects and parameters to meet customer expectations and stay ahead of competition.

The buzz surrounding RPA has received a lot of attention but there are also some perspectives, speculations, and interpretations that spurt from lack of knowledge and fear of automation.

RPA is suited for tasks that can be performed as per predefined algorithms, tasks that need high volumes of data to be accumulated, segregated or converted, and the ones that need to processed quickly with high accuracy

Though there have been underlying concerns about robots replacing humans in their jobs, experts are of the opinion that AI is here to aid and assist humans, making way for improved and high-efficiency roles for human resources personnel

Technology has made financial crimes more sophisticated. That’s why machine learning and stream computing are better traditional rule-based systems when it comes to combating complex fraudulent activities across the financial sector

This year is slated to see a huge rise in consumer AI technologies, and the CES 2018 gave a fair hint that focus has shifted from creating better phones, music systems, TVs to developing sophisticated AI-driven or AI-powered consumer technology

Intelligent automation is an efficient and cost-effective way of handling first responses on customer queries. Systems powered by artificial intelligence are self-learning and therefore are a great tool for question-answer format interactions

Robotic automation plays a vital role in helping businesses improve their customer experience and operational excellence by increasing performance, efficiency and agility. RPA also gives accurate results and the scope of error is almost zero.

There have always been conflicting views on the potential enhancement or doom that Artificial Intelligence can cause. While some experts believe it will augment human intelligence, others believe that machine’s intelligence could become strong enough to be a cause of concern.

Segmentation can accurately identify the audience to match the brand’s services, persona or products. Target audiences can be extremely specific and offer opportunities for customization and personalization through a combination of multiple criteria.

95% reduction in HR Reconciliation process transaction time for a leading French bank

50% improvement in cycle time for Driver Qualification Process for US-based enterprise

25% reduction in Average Handling Time (AHT) for a leading telecom service provider in Malaysia

Human experts remain important wherever creativity, contextual understanding or a wider understanding of the world is required. Research has shown that the best predictions come from an even balance between human judgment and machine learning.

With AI, humans can spend more time focusing on high-mental-effort activities, while companies can up-skill their human resources into leadership roles. AI helps to automate processes that consume a lot of time and human resource. So, if all these mundane tasks are replaced by machines, humans can perform more efficiently.

One of the biggest advantages of integrating Robotic Automation is that they do not require complex codes. They are easy to install, which reduces procedural delays in project deliveries. RPA also paces up data processing from disparate nodes in the system and helps in deriving insights and results.

If you see a robot in action, it is much like someone taking over your screen. The difference is that actions performed are much faster compared to human beings. Activity logs are also maintained by these robots which may be reviewed at regular intervals.

If robots can manage verification and documentation, human resources can be freed from procedural tasks and focus on customer acquisition and retention programs.