Client Relationship Manager

Job Description for Client Relationship Manager Role

  • The candidate should have excellent collaboration skills to work with customers in the assigned region along with sales team and other stakeholders to develop a strong pipeline
  • Proactively create and develop business opportunities with existing clients in order to generate additional business and to enhance key relationships.
  • Work with stakeholders at GIC to identify new products and growth opportunities, which will increase profitability
  • Responsible for key client development, working with the wider business to maximize business potential from each client relationship
  • Initiate business development and sales activities at major accounts within the assigned region to prospect and qualify the opportunities.
  • Develop in-depth understanding of GIC’s solutions and service offerings, so as to demonstrate the applicability of these solutions for customers’ business.
  • Collaborate with sales, pre-sales and delivery teams, ensuring the successful execution of strategy and delivering solutions.
  • Ensure to achieve the quarterly and annual targets
  • Identifying prospective opportunities within the assigned territory and creating the go to market plan for the region.

Communication Skills

  • Ability to communicate complexity in a simple way and to adapt communication to a diverse set of audience
  • Ability to influence and communicate at all levels of an organization
  • Must be extremely articulate with strong presentation skills and comfortable presenting in front of senior level customer audiences and able to influence their decisions

Relationship Building and Influencing Skills

  • Demonstrable ability to co-ordinate, collaborate and influence teams in a matrix organization – direct, virtual – in delivering required objectives
  • Be capable of establishing strong consultant-like relationships with GIC customers as a partner and customer with both business and technical leads

Cultural Fit

  • The right attitude
  • Self-starter and have the ability to work independently and with a strong sense of urgency and passion to make great things happen
  • Experience of working in a fast-moving customer-led culture is essential
  • Experience of working in matrix, complex, constantly changing and progressive environments
  • A positive, can-do and pragmatic approach to challenges and complexity and willingness to learn, un-learn and re-learn
  • Ability to challenge others in a constructive way to help transform, innovate
  • Desired character traits: agility, adaptability, grit, passion and resilience


  • 8 to 10 years of enterprise client handling experience.

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