In a world where there is an expectation to deliver customer service 24 x 7 – 365 days, contact centers play a significant role in making a successful global enterprise. With rapid changes in technology, customer expectations are evolving faster than brands can cater to. This is where cognitive technologies can usher in a new way for businesses to interact and transact with their customers.
With RINA (Responsive, Intelligent Navigator and Adaptive) you put a smile on your customers’ face and your employees’ face too. And the results show up on your bottom-line. RINA assists contact center and frontline executives by fetching all information on a customer from various sources to provide an unparalleled single screen 360 degree customer view and one-click workflows to augment hands-free interaction.

KEY HIGHLIGHTS OF OUR AUTOMATION SOLUTIONS

Up to 70% customer service calls can be handled without agent-application interaction
Up to 25% reduction in AHT and improve FCR by 80%
Up to 80% tasks handled by desktop automation

TRANSFORMING CUSTOMER EXPERIENCE

Our intelligent automation solutions for contact centers are designed keeping in mind two important human persona of your business – your customers and your frontline staff – delivering a high-touch approach in an increasingly high-tech world.
With RINA you improve the metrics that matter such as significantly reduced training time for frontline executives, CSAT, CES, NPS, ESAT & Sales Conversion while lowering average handling time, cost per transaction, cost per call, customer wait time, sales and compliance rejects, improving first call resolution… all in a matter of just a few weeks of implementation.
RINA enables richer customer interactions by providing proactive up-to-the moment situational awareness and relevant contextual information to executives, such as why the customer may be calling and a ready resolution, thereby creating an enhanced customer experience and greater hyper-contextual cross-sell, up-sell opportunities.

CONTACT CENTER PROCESSES APT FOR AUTOMATION

CONTACT CENTER AGENT
RETAIL AND FRONT OFFICE WORKER
BACK OFFICE, KIOSK AND PORTALS
ONLINE

OUR CLIENTS

Posts not found

GET IN TOUCH WITH US