There have always been conflicting views on the potential enhancement or doom that Artificial Intelligence can cause. While some experts believe it will augment human intelligence, others believe that machine’s intelligence could become strong enough to be a cause of concern.
Segmentation can accurately identify the audience to match the brand’s services, persona or products. Target audiences can be extremely specific and offer opportunities for customization and personalization through a combination of multiple criteria.
95% reduction in HR Reconciliation process transaction time for a leading French bank
50% improvement in cycle time for Driver Qualification Process for US-based enterprise
25% reduction in Average Handling Time (AHT) for a leading telecom service provider in Malaysia
Human experts remain important wherever creativity, contextual understanding or a wider understanding of the world is required. Research has shown that the best predictions come from an even balance between human judgment and machine learning.
With AI, humans can spend more time focusing on high-mental-effort activities, while companies can up-skill their human resources into leadership roles. AI helps to automate processes that consume a lot of time and human resource. So, if all these mundane tasks are replaced by machines, humans can perform more efficiently.
One of the biggest advantages of integrating Robotic Automation is that they do not require complex codes. They are easy to install, which reduces procedural delays in project deliveries. RPA also paces up data processing from disparate nodes in the system and helps in deriving insights and results.
If you see a robot in action, it is much like someone taking over your screen. The difference is that actions performed are much faster compared to human beings. Activity logs are also maintained by these robots which may be reviewed at regular intervals.
If robots can manage verification and documentation, human resources can be freed from procedural tasks and focus on customer acquisition and retention programs.