ABOUT RINA

RESPONSIVE, INTELLIGENT NAVIGATOR, ADAPTIVE

RINA consolidates multiple underlying applications into one dynamic, adaptive screen to empower frontline executives. RINA detects the nature of your caller, provides 360 degree information to your agents in less than 3-9 seconds to resolve customer issue and with omni-channel integration support, simplifies workflow into one navigation screen

 

MEET RINA

SHE IS THE FIRST OF HER KIND

Works best with people, anytime – anywhere: RINA’s modular design is easy to deploy across multiple touch points such as Contact Centers or Retail Branch, where in a high-paced environment, she can provide the perfect solution in the shortest possible time, provide high-level customer service and with RINA Widgets, and seamlessly transfer customer interaction context and insights to your frontliners

RINA TAKES CARE OF YOUR CUSTOMERS AND FRONTLINE EXECUTIVES

RINA is at her strongest when she is dealing with people, all your frontliners have to do is follow her contextual guidance and recommendations

RINA is responsive

The UI is designed with minimal texts and intuitive colours that reflects the nature of your caller in real-time, while providing your agent ALL of the information in less than 3 to 9 seconds that they would need to help resolve the caller or over the counter customer issue.

RINA is intelligent

RINA can be integrated within pre-existing workflow with apps and processes, making ALL of them work seamlessly and more efficiently. RINA’s intelligent design allows your contact centers or retail branch to cut a 15 day training period into a few hours, allowing for maximum productivity and minimum learning expenditure.

RINA is adaptive

The current generation of applications used in customer service around the world revolve around toggling between at 10 to 20 applications, tabs and menus. RINA changes all of that by consolidating multiple underlying applications into one dynamic, adaptive screen. One Goal-One Screen: RINA.

KEY FEATURES

HOW RINA ENHANCES YOUR BRAND IMAGE

RINA’s intelligent design allows to cut AHT by 25 to 30% and improve FCR by at least 80%

“Hands-Free Interaction” feature allows a single screen navigation for your agents

Improve the metrics that really matter – CSAT, CES, NPS, ESAT, Sales Conversion

Contribute to the influencer metrics – ESAT, AHT, FCR, Customer Wait Time

Contain the metrics that affect, positive impact efficiency and effectiveness

It is easy to learn which can reduce training effort and cost by 60 to 80%

Reduce frontliner onboarding, training and proficiency time

Eliminate the Process Waste from engagement touch points

 

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