The buzz around Robotic Process Automation (RPA) and Artificial Intelligence (AI) has never been more popular than now. RPA and AI are the future. Some companies are faster than others to adopt these technologies but they are certainly making their way into the business world. They open a world of mind-boggling possibilities and yet, like everything else, come with their own pros and cons.
Here are the most important benefits and limitation of using RPA in fully operating organizations.
Advantages of Using RPA
Ensures error-free data collection
With RPA, the quality of data collected and sorted increases manifold, especially if the data is coming from various sources. RPA helps in tapping the information completely and correctly from all the varied sources, leaving no scope for gaps and errors. RPA has really helped improve data quality in the fields that require high accuracy.
RPA helps centralize management, thus making it easier to monitor and control different processes and functions in an organization. You can manage, schedule and execute a lot of tasks just with the press of a button and be assured of quality and accuracy of the highest standards. It also helps organizations to utilize their human resources in a better manner.
Improved customer experience
RPA has been instrumental in improving customer experience. A key reason behind this improvement is systemizing processes where a clear cut process can be mechanized to perform on loop. It reduces response time and improves accuracy of the information shared by robots and software. Alongside, the resultantly freed human resources are being utilized to perform functions that cannot be managed without human interaction.
Limitations & Challenges in Adopting RPA
Getting the team onboard
RPA adoption comes with a notion of threat for employees currently working in the organization. It is a big challenge to get the entire workforce to a common level of understanding and assurance before you move towards automation.
Implementing RPA wisely
Deciding which functions to invest in is a tricky call. You want to systematize verticals that work on repetitive processes or organize processes that are not standardized yet.
All you need to overcome these limitations and challenges is farsightedness, complete knowledge and belief in what you are getting into with proper research & planning.