In the era of hyper-connected, hyper-contextual, and digital-first world, the quality of interactions across touch points determines customer experience. Enterprises understand the importance of customer experience and are increasingly beginning to align their technology investments to customers’ needs and business outcomes. To keep pace with the changing needs and to be future-ready, Grid Infocom is focused on BUILDING INTELLIGENT ENTERPRISES using Cognitive Computing, Artificial Intelligence and Intelligent Robotic Process Automation.
With our suite of products and solutions, we create future-ready enterprises that benefit from Differentiated Customer Experience, Organizational Agility, Process Efficiency, Insightful Analytics with measurable outcomes within a few weeks. More importantly, in the age of rapidly changing global demographics and hyper-personalization, our solution provides real-time contextual and actionable insights concurrent with interactions and transactions as they take place.
Using our proprietary ‘10 Point Holistic Cognitive and Intelligent Automation Framework’ and custom accelerators, we have automated processes across some of the largest banks, insurance providers and telecom operators in the world and have helped such organizations repurpose their business goals and focus on product and service innovation, and scaling their enterprise.
Established in 2009, Grid Infocom has an international presence across India, Singapore, Malaysia, Philippines, USA, and UAE, we bring a decade of experience in being early pioneers of process automation, with one of the richest use case repository and deep domain knowledge of industry verticals covering Banking, Insurance, Telecom, ITeS, Travel, Utility, eCommerce and eGovernance.
Grid Infocom was awarded The Asian Banker Technology Innovation Award 2017 for the Most Innovative Application for Robotics in 2017*. The recognition is the most prestigious in the industry covering the full spectrum of topics and areas that constitute the financial services.