The saying “customer is king” has never been more relevant than in today’s times. Customer experience is the golden standard across service industries, and banking institutions are leaving nothing to chance to make that experience differentiated for the customer. Be it contact centres or back office processes, banks are increasingly leaving the routine tasks to automation and getting their human resource to work on only those tasks that require critical thinking and judgement. And Robotic Process Automation has become the most vital piece in the pursuit of business efficiency and effectiveness.