Technology is no longer just a ‘useful’ tool, it drives the way global businesses and their global clients are interacting, and transacting. Organisations that operate in a sector as vast as insurance have multiple interaction points with their customers. And delivering the best experience in each step of the process is what differentiates the best from the rest. Insurance institutions are optimising the potential of their frontliners and back-office employees by letting robotic automation take care of the high-volume routine tasks. RPA is not only providing real-time actionable insights for transactional processes, but also helping the organisation bring down operational costs significantly.