When you are looking at digital transformation, Robotic Process Automation (RPA) and Artificial Intelligence (AI) are common terminologies we refer to. Intelligent automation is the combination of AI and automation and is transforming the way business is done across most sectors of the economy.
According to Gartner survey for 2017, 42% of CEOs had already begun the digital business transformation, and 56% of them had already raised profits due to improvements. Among their top business priorities for 2017-2018, 31% of the respondents cited IT-related targets.
Experts are certain that the new wave of digital transformation will adopt IA and reap maximum benefits of this modern technology. However, there are certain things to keep in mind as you take the first steps towards digital transformation.
Yes, IA saves costs but does not adopt automation to cut jobs
While global leaders understand that IA is a long term investment and goes much beyond saving costs, it is important for their core team to understand the objectives clearly.
In a survey by CIO Insight, 45% believe incorporating IA would replace a portion of their workforce, but 55% believe integrating IA into their current processes would simply augment their workers.
Intelligent automation is a long run process. It is important to be on the same page and list out key criteria to be considered while defining your requirement.
Instead, train your workforce for the required skills
This is another very important element of intelligent automation. When digital transformation is being planned, that is the time to equip your workforce with skills essential to control and supervise the automation of machines and processes. This will make your manpower change-ready and also instill them with the confidence that AI and RPA adoption is not an attempt to eliminate them or their jobs.
Skill update is also needed at the executive levels. As per report, enterprises are increasingly adapting to hire top management for the following:
- Ability to lead a workforce that’s augmented by IA and other tech: 53%
- Strategic vision that incorporates technological changes: 52%
- Thorough familiarity with emerging technologies: 52%
Look for convergence in digital technologies to maximize benefits
In today’s world, there are about a thousand digital tools used by a single organization. Your choice of automation should converge with the existing technologies in order to deliver the planned output. Results envisioned could be defined in terms of productivity, revenue, profitability, consumer experience, and human resource efficiency.
If the basics are in place, intelligent automation will become the new backbone of your organization and change the face of your brand.
