ABOUT RINA iva
BUILD BEAUTIFUL, ENGAGING CONVERSATIONS
RINA iva is a ready to deploy Intelligent Voice Agent – enabling your business to listen intently, engage deeply, deflect the least, and improve self-service by engaging customers in natural conversations.
MEET RINA iva
All voice bots are not made equal
They are just beautiful BUT Conversation is the new UX
What makes RINA iva successful
Language no barrier
RINA iva understands complex questions in a localized context to engage users on general chit chat. RINA iva recognizes the intent of your user’s inquiry accurately, personalizes responses based on context, and troubleshoots using conversational strategies like answering social questions, reacting appropriately during customer frustration and escalating to a live chat agent, if needed.
The more conversational data is fed into RINA iva’s structure, the better will be her interaction along with Domain Aware Knowledge Repository to provide accurate context aware responses for users queries.
Next-gen virtual agent
Deliver next generation intuitive customer service with accurate context aware responses for users queries and provide Multilingual Support for users in English, Thai, Spanish, Vietnamese*, Tagalog*, Bahasa Malaysia, Bahasa Indonesia, Hinglish, plus any other language can be supported
With easy to use REST API and non-intrusive, constraint free RPA, RINA iva seamlessly integrates into any system by transferring all important data when switching to live chat, ensuring that the UX is never interrupted. Additional platform used helps to inform context, based on account and product information, and complete transactions.
The intelligent virtual assistant
Each conversation is personalized and enriched – VIP, Gold, Type of Product
Adapts to customer demographics in seconds
Instant cues of most likely reason for the call or customer interaction
Dynamic contextual guidance
Reduce frontliner onboarding, training & proficiency time
Mimics customer persona depending on type, category, product, service, and events
Real-time performance and KPI meters
Trained with your contact centre agent manual