The Fourth Industrial Revolution, as this new age digitization is referred to, is not about using technology to grow business; it is about leveraging exponential technologies through innovation and robotic process automation (RPA) to facilitate quicker and smarter decision while accelerating growth on all fronts – profits, employee happiness, and customer satisfaction.
The automation revolution is here and organizations, globally, are excited about the rapid growth in this area, all geared up to optimise their resources and increasing their efficiency tenfold. Their workforce however might not share the same sentiments.
There is a lot of unrest even among employees of the world’s best organizations, mostly fearing the impact to their jobs. It is a leader’s prime responsibility to understand and address the concerns of his/her workforce and make them as confident and happy about this adoption.
So how to go about it? Here are some ways:
Brief your employees about the scope and benefits of using RPA
RPA is suited for tasks that can be performed on the basis of predefined algorithms, tasks that need high volumes of data to be accumulated, segregated or converted, and the ones that need to processed quickly with high accuracy.
Brief them about how RPA will help the organization grow without impacting their jobs. With automation incorporated, human resources can them be used for analysis, skill, and discretion based roles.
Identify leaders of the change
When the change will actually happen, you will need people to lead your workforce through it. These leaders should be empowered through skills and knowledge for efficient collaboration between humans and machines.
Help your units develop skills of the future
The idea of automation is not cost cutting and lesser manpower. On the contrary, it encourages smarter work at all levels, but to help your workforce be equipped for a different way of working is what makes leaders stand out. Focus on training and skill-development of your workforce before RPA and AI are set to revolutionize how businesses operate.