Ever since Robotic Process Automation (RPA) became accessible to organizations, there have been a lot of rumours, doubts, and confusions around it. While some feel it will take away a large number of jobs and increase unemployment, many see it as a magic wand that will help them save costs and make all business processes smooth and self-sufficient. All of these are, however, assumptions of an unaware mind. This new age of robotic process automation is certainly a boon that comes with some inherent limitations, just like any other technology around the world.
A few years ago, when assisted automation was introduced, it was popularly adopted in call centers with the objectives of reducing call handling time and improving customer experience. The method involved a manual push to kick-start multiple applications using robots and automation software installed on their desktops. It is the optimal solution for setups where real-time human-system interaction is required.
Its popularity reduced as desktops became inconsistent and smart applications starting failing due to technical problems in integration. RPA is clearly considered an improvement over assisted automation but still, there are places where it is more suitable than unassisted automation. Myths and misunderstandings around robotic process automation however are still many. Let’s look deeper into the biggest ones doing rounds in various industries.
RPA can run without supervision
Well, that is partially true. No doubt RPA can streamline a lot of organizational processes such as customer support and accounts management among many others but they cannot run without supervision. It is important to understand that through intelligent and intuitive software can perform a pre-programmed job quickly, accurately and efficiently, they need someone to keep a watchful eye. Changes in programs need to be updated from time to time, and critical analysis of the output thus derived is also important.
Implementation of RPA will result in loss of jobs
One of the biggest challenges associated with RPA adoption is making the manpower understand that RPA will not take away their jobs. In fact, bringing RPA to organizational structures is going to create more employment opportunities. Advanced software and robots will certainly make a lot of processes smoother but there are many jobs that require a human touch and intelligence. These jobs are here to stay and thrive, alongside RPA driven functions.
RPA is expensive
There was a time in the initial phase of process automation about not just the training and understanding but also cost of implementing such a system. With many organisations increasingly realising the potential to enhance their services with RPA and enhancing the workforce potential with its implementation the costs balances out in the long run.
Lack of Technical Manpower
There is a common misconception that to implement RPA, the end user must possess significant technical knowledge. Due to the lack of understanding of robotic process automation, it should be known that the purpose of such automation is to simplify training, reduce training time and related costs.
Corporate organizations are still in the learning phase as to how RPA can help them transform the scale and style of operations. This is the time to clear the air around its advantages, disadvantages, opportunities and threats and ensure that the management and all other stakeholders believe in the futuristic vision of the top leadership.