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Customer Experience

Experience Matters, Deliver It With AI

by Manoj Gupta
Cognitive AI uses previously under-utilized data for segmentation, identification, and scoring of customers. This is the edge a data-driven customer experience has over others.
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How Artificial Intelligence Can Improve Customer Experience

by Prateek Khurana
Intelligent automation is an efficient and cost-effective way of handling first responses on customer queries. Systems powered by artificial intelligence are self-learning and therefore are a great tool for question-answer format interactions
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Where Artificial Intelligence Is Headed In 2018

by Manoj Gupta 3 Comments
There have always been conflicting views on the potential enhancement or doom that Artificial Intelligence can cause. While some experts believe it will augment human intelligence, others believe that machine’s intelligence could become strong enough to be a cause of concern.
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Segment Of One: The Next-Gen Consumer Experience

by Manoj Gupta 1 Comment
Segmentation can accurately identify the audience to match the brand’s services, persona or products. Target audiences can be extremely specific and offer opportunities for customization and personalization through a combination of multiple criteria.
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Grid Infocom is focused on Building Intelligent Enterprises using Cognitive Computing, Artificial Intelligence and Intelligent Robotic Process Automation

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